Preview Screen Stuck at 99%

WiFi is recommended to connect within 10 meters without a wall. Being too far away or connecting too many electronic devices can cause offline buffering.

If you are stuck at 99% and need to reconfigure the connection offline, try the following methods:

Method 1

Long press the app icon and tap delete, then press and hold the device button to restore factory settings, and follow the app prompts to reconnect.

Method 2

Go to Device Settings → Network Settings → WiFi list, select the new WiFi network, and enter the new WiFi password to switch successfully.

If the issue is still not resolved, please take a screenshot of the app error and a screenshot of the network band, and submit them to manual customer service for assistance.

WiFi is recommended to connect within 10 meters without a wall. Being too far away or connecting too many electronic devices can cause offline buffering.

If you are stuck at 99% and need to reconfigure the connection offline, try the following methods:

Method 1

Long press the app icon and tap delete, then press and hold the device button to restore factory settings, and follow the app prompts to reconnect.

Method 2

Go to Device Settings → Network Settings → WiFi list, select the new WiFi network, and enter the new WiFi password to switch successfully.

If the issue is still not resolved, please take a screenshot of the app error and a screenshot of the network band, and submit them to manual customer service for assistance.

Method 1

Method 2

Table of Contents

Preview Screen Stuck at 99%

Method 1

Method 2

Table of Contents