XMEye DocsWhat Should I Do If the Video Cannot Be Retrieved During Playback?
Troubleshooting steps when recorded video cannot be found during playback.
Check Recording Settings
Confirm that the recording settings are normally enabled on the device.
Check the TF Card Status
Confirm the status of the TF card. You can view disk information in the device settings.
Verify Device Time
Confirm that the current time displayed on the device is correct. Playback retrieves recordings based on device time — if the device time is incorrect, recordings cannot be found normally.