How to Deal with Network Timeouts

Try switching to a different network. If that doesn't work, follow the steps below:

1. Disconnect the Device Preview Screen and Check the Network Type

First, check whether the issue occurred on a local area network (LAN) or a 4G network.

Local area network (LAN) — 2 possible causes:

• (1) Network problems: have the user play a video on their mobile phone to see if it stutters.
• (2) The device is too far from the router. It is recommended to install the camera no more than 10 meters away from the router.

4G network:

• (1) Check if the internet is slow by playing a video on your phone to see if it stutters.
• (2) If stuttering occurs on 4G, one possible reason is insufficient server bandwidth. Try again at a different time or switch to smooth mode.

2. Check Whether the Device Firmware Is Up to Date